Privacy Policy

OUR CONTACT DETAILS

Rosie Loughran Aesthetics
Address: 64 Armaghlughey Road, Ballygawley, Co Tyrone. BT70 2LG
Email: rosieloughranaesthetics@hotmail.com

Rosie Loughran Aesthetics is committed to ensuring the privacy of our patients and website visitors. This policy explains what personal data we may collect about you when you interact with us and how we use it.

WHY WE COLLECT WE COLLECT YOUR DATA

We will only use your data to improve your experience of our services:

  • Patient Safety: We will only use your sensitive personal data to ensure your care and safety

  • Keep in touch: We will only contact you about things you have shown an interest in

YOUR PERSONAL AND SENSITIVE DATA

Under data protection legislation, the data we hold about you can be categorised as follows:

Personal data: This is data related to an identified or identifiable person. Examples of personal data we collect and process include names, email addresses, location, telephone numbers, ID numbers and online identifiers. Where this policy states “your data/your personal data” we are referring to Personal Data unless otherwise stated.

Sensitive personal data: Sometimes referred to as “Special Category Data”, this is data that is deemed to be more sensitive than the above personal data. For example, medical records, genetics, biometric data, details of ethnicity, sexual orientation or other health data. We only use this data for the purposes of your treatment and to ensure you care and safety as a patient. We never use your sensitive personal data for marketing purposes.

WHAT PERSONAL DATA DO WE COLLECT?

Details gathered as part of the provision of healthcare or other goods or services to you

Whilst using our website you may submit information to us via an enquiry form. This may include your name, email address, phone number and postcode. We require this information to contact you regarding your enquiry and to better understand demand for our services:

  • Details of your interactions with our clinic or online shop.

  • Details of services and/or treatment you have received from us.

  • Copies of documents you provide to prove your age or ID where the law requires details.

  • Personal details which help us make suggestions. For example, you may indicate that you have a particular skin condition or concern, which we will use to recommend treatments.

  • The name and contact details (including phone number) of your next of kin

  • Patient feedback and treatment outcome information you provide

  • Information about complaints and incidents

WHEN DO WE COLLECT YOUR PERSONAL DATA?

  • When you visit our website

  • When you communicate with us by phone or email or instant messaging systems

  • When you engage with us on social media

  • When you arrange appointments with clinic staff

  • When you attend appointments and as part of the consultation process and as part of the provision of goods and services to you.

  • When you make payments to us or require a refund

  • When you fill in any forms online or in clinic.

  • When you complete any surveys we send you

  • When you review our services

  • When you refer a friend

HOW AND WHY DO WE USE YOUR PERSONAL DATA?

We want to give you the best possible experience from your very first interaction with us. One way to achieve this is to better understand who you are by collecting data about you.

We use this to provide goods and services to you and to make improvements to our service and to communicate information that you are likely to be interested in.  There are many cases where we are required to collect and process data about you either to fulfil our contractual obligations to you or to comply with the law.

We use your personal data for the following purposes:

  • To provide healthcare or other goods or services to you

  • To contact you regarding your enquiry – we have to collect and process your data in order to fulfil your request for further information or to book an appointment

  • To provide you with further information about the subject of your enquiry so you understand your options and can make an informed decision

  • To remind you by email to book subsequent appointments for a treatment you have previously had which requires ongoing review

  • To contact you regarding your appointments and treatments – we want to make sure you don’t miss your appointments

  • With your consent, we will send you special offers and news via email – to keep you up to date with our promotions

  • To make sure we’re speaking to the right person – to help prevent and detect

  • To take payment and process refunds

  • To provide customer service and support

THE LEGAL BASES WE RELY ON

Under data protection legislation, we must have one of a number of reasons for processing your personal data. Below we outline the bases we use and an example of the purpose for which it is used:

Consent: In some situations, we ask for your consent to process your data for the purpose we have identified.

If we ask you to tick a box on our enquiry form to receive our special offer and discount

Generally, we will only ask for your consent in limited circumstances. In these circumstances, we will always aim to be clear and transparent about why we need your consent and what we are asking it for. Where we are relying on consent to process personal data, you have the right to withdraw your consent at any time by contacting us using the details below and we will stop the processing for which consent was obtained.

If you wish to book an appointment we may need your payment details, address and contact details to process payment and secure your booking.

Legal compliance: There may be some situations where we are required by law or regulatory bodies to process your data. For example:

we may require you provide proof of ID and age where the law requires gathering information as part of investigations by regulatory bodies or in connection with legal proceedings or requests.

Legitimate Interests: In some situations we require your data to pursue our interests in a way which might reasonably be expected as part of running our business and which does not significantly impact your rights or freedom. For example:

  • we will use the contact details you provide, to call/SMS/email you regarding your enquiry and provide you with targeted relevant information

  • we may combine and anonymise your data with that of other customers to identify trends and help make improvements to our service and business

To process sensitive personal data we rely on additional legal grounds and generally, they are as follows:

Your consent

Where it is necessary to provide health or social care treatment, or to manage health or social care systems and services. This may also include monitoring whether the quality of our services or treatment is meeting expectations

It is necessary for a public interest purpose in line with any laws that are applicable. This should assist in protecting the public against dishonesty, malpractice or other seriously improper behaviour for example, investigating complaints, clinical concerns, regulatory breaches or investigations e.g. the Care Quality Commission or GMC or ICO

HOW WE PROTECT YOUR DATA

We take the security of your data seriously and take all appropriate steps to protect it from unauthorised access, loss and misuse. We never sell any of your personal data for any purpose. Any sensitive personal data we may collect (such as medical records) is never used for marketing purposes and access to such data is further restricted.

HOW LONG DO WE KEEP YOUR DATA?

We retain your records for certain periods (depending on the particular type of record) under our retention of records policy or as required by law or guidance. This is to ensure that information is properly managed and is available whenever and wherever there is a justified need for that information, including to support patient care and continuity of care; to support evidence-based clinical practice and to assist clinical and other audits; to support our legitimate interests, and to meet legal requirements.

However, we may have to share your data for the purposes outlined above. As such, we may share your data with:

those involved in your treatment, such as: fellow health care professionals who are employed by Rosie Loughran Aesthetics. 

WHAT ARE YOUR RIGHTS?

You have many rights relating to your personal data including:

  • The right to access the personal data we hold about you

  • The right to request the correction of inaccurate data about you. If we hold inaccurate or out of date information about you, you can request that we change or update it

  • The right to request that we delete your data or stop processing it – in some instances such as where we no longer need it, we can delete your personal data

  • The right to stop direct marketing – You have the absolute right to stop our use of your personal data for direct marketing purposes. In this instance we must always comply with your request

  • The right to withdraw your consent – Whenever you have given us your consent to use your personal data, you have the right to change your mind and tell us

Please note there may be instances where we refuse your request for any of the above (unless otherwise stated) where we have a strong overriding reason or are legally obliged to. We may also be required to continue to hold healthcare records for you in order to comply with law or to provide care to you.

CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time to reflect how we use your personal data. We will notify you by e-mail (if we hold your email details) or as appropriate (through suitable means through our website or otherwise) of any material changes.

COMPLAINTS

If you have concerns about aspects of the way your data has been handled or used by us and are not satisfied with our response, you can report your concerns to:

rosieloighranaesthetics@hotmail.com

Or write to:

64 Armaghlughey Road, Ballygawley, Co Tyrone, BT70 2LG

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

ANY QUESTIONS?

We hope this privacy policy has been helpful in setting out the way we handle your personal data and your rights. If you have any questions that haven’t been covered, please contact at rosieloighranaesthetics@hotmail.com

Or write to:

64 Armaghlughey Road,
Ballygawley,
Co Tyrone
BT70 2LG